Promptla reads your help docs and past conversations, writes the reply, then routes it by your rules — auto-send when confidence is high, review when you want a human in the loop.
Where is my return label?
I re-sent your prepaid label — check your inbox in a few minutes.
Can I switch plans mid-cycle?
Plan changes take effect next billing cycle — I can walk you through options.
Email
Chat widget
Zendesk
Intercom
Salesforce
HubSpot
WhatsApp
Telegram
Messages come in, Promptla finds the right context, drafts a response, then applies your confidence rules — auto-send or queue for review.
Email and chat conversations land in a single queue. Sort by urgency, assign to a teammate, and open a thread when you're ready.
Promptla searches your help articles and resolved conversations, then writes a reply you can trust — with a confidence score to guide the review.
Hi! Can I still return last week's Pro tier order? I lost the email with the return label.
Hi Maya, you're still inside the 30-day return window. I've re-sent your prepaid label to maya@—reply here if it doesn't arrive.
Set a confidence bar for automatic replies. Below it, every message stays a draft until someone on your team approves it.
Promptla handles the first pass on routine questions so your team can focus on the conversations that need a human touch.
Docs, conversations, approvals, and team settings — without switching between five different tools.
Upload policies, guides, and FAQs. Turn great resolved conversations into reusable answers for next time.
Open tickets, pending approvals, and knowledge readiness on one dashboard.
Connect your inbox so customer emails become tickets automatically. Messaging and CRM connectors are on the roadmap.
Connect your support inbox — each business gets its own address.
Embed on your site with allowlisted domains.
Pull order context into drafts.
Sync ticket states bidirectionally.
Owners, admins, and members share the same workspace with role-scoped settings, AI config, and team management.
We are onboarding a small group of support teams to shape Promptla before general availability. You get direct access to the product team.