Your content, not the model's memory
Every draft pulls from your help articles and past conversations. If Promptla cannot find a reliable source, it should say so — not invent an answer.
We built this because wrong answers cost more than slow ones.
Most support teams want help drafting replies — not a chatbot that sends things on its own. Promptla sits between those two extremes: fast drafts, configurable send rules, answers grounded in what your business actually knows.
Generic AI sounds confident and gets the details wrong. Promptla lets you auto-send when confidence is high — and review everything else before it goes out.
Why we started
Support teams deserve better than a blank page or a gamble
We kept seeing the same pattern: small teams drowning in repeat questions, trying generic AI tools that hallucinate policy details, then spending more time fixing drafts than writing from scratch.
Promptla started as a bet that the right workflow is not full automation — it is assisted resolution with clear accountability.
1
The problem was obvious
Teams needed speed without giving up control of what customers read.
2
The fix had to be practical
Connect to email and chat, read your existing docs, and set rules for what sends automatically.
3
Now we are in beta
Working directly with support teams to shape the product before general availability.
What we believe
Principles we will not compromise on
These are not marketing lines — they are product constraints we design around every day.
Approval is the default
Auto-send is optional and threshold-based. Most teams start with every reply reviewed.
Built for lean teams
No dedicated AI team required. Connect your inbox, upload your docs, and start reviewing drafts the same week.
Founder-led early access
Beta customers talk directly to the people building Promptla — not a ticket queue. Your feedback shapes integrations, workflows, and pricing.
Join the beta cohort
We are onboarding a small group of support teams who want to move faster without losing control of customer communication.
Contact
Talk to us directly
Partnership questions, product feedback, or a security review — reach the team at contact@promptla.ai or use the form.