Encryption everywhere it matters
Data moving between your browser and Promptla is protected in transit. Stored conversations, documents, and account details are encrypted at rest on secure cloud infrastructure.
Your customer conversations deserve the same care you give them
Promptla is designed for teams handling sensitive support data. Every workspace is isolated, every connection is encrypted, and nothing reaches a customer without your team's say-so.
Encrypted in transit & at rest
Separate workspace per business
Role-based team access
You control what sends
Your workspace stays yours
Each business gets its own isolated environment. Your tickets, help articles, and conversation history are never mixed with another customer's data.
Roles that match how teams work
Owners, admins, and members each get appropriate access. Only the people you invite can change settings, connect channels, or manage your team.
Nothing sends without a decision
AI drafts are held for review by default. Enable automatic sending above a confidence threshold you choose — or keep every reply in the review queue until you're ready.
Minimal connection to your systems
Promptla receives customer messages through secure connections — it does not need broad access to your internal databases or admin tools. Your primary systems stay separate.
Audit-ready practices
Activity is logged, environments are separated, and we are building toward broader compliance certifications as the product matures.
What we never do with your data
- Sell, rent, or trade your customer conversations
- Use your content to train public AI models
- Share data across customer workspaces
- Keep personal data longer than needed to run the service
- Give agents access beyond what your role allows
Need a security review?
We are happy to walk through our practices, share our privacy policy, or answer questions from your IT and legal teams.