What we collect
We collect only what is needed to provide Promptla to your business:
- Account information — name, work email, company name, and team member details you invite.
- Workspace content — customer support conversations, attachments, help documents, and configuration settings you upload or connect.
- Usage information — basic logs about how the service is used so we can maintain reliability and fix issues.
We do not intentionally collect information we do not need to operate the service.
How we use your data
Your data is used exclusively to run Promptla for your workspace:
- Drafting support replies and routing them by your send rules
- Matching customer questions to your help content and past conversations
- Providing queue and performance insights to your team
- Maintaining, securing, and improving the service
We do not use your customer conversations for advertising, unrelated analytics, or any purpose outside operating Promptla for you.
Who we share data with
We do not sell your data. We share information only with trusted service partners that help us run Promptla — such as cloud hosting, email delivery, and security monitoring — and only to the extent needed for them to perform those services.
Each partner is bound by confidentiality and data protection obligations appropriate to the services they provide.
Retention and deletion
We retain your data for as long as your account is active and as needed to provide the service. If you close your account or request deletion, we will remove your data within a reasonable timeframe, subject to legal and contractual requirements.
You can request a data export or deletion at any time by emailing contact@promptla.ai.
Your rights
Depending on where you operate, you may have rights to access, correct, export, or delete personal data we hold on your behalf. We will respond to valid requests within the timeframes required by applicable law.
If you are a customer of one of our business users, please contact that business directly for requests about your personal data — Promptla processes it on their instructions.
Contact
Questions about this policy can be sent to contact@promptla.ai.
We may update this policy as the product evolves. Material changes will be communicated via email or an in-product notice.