The anatomy of a resolution
Messages move through retrieve, draft, score, and route — auto-sending when confidence clears your threshold, or queuing for review when it doesn't.
Build your help library
Upload the documents your team already trusts and promote great resolved conversations so Promptla always has real context before it drafts.
Messages arrive safely
Messages arrive through secure connections. Promptla processes the conversation without needing direct access to your internal systems — your core tools stay isolated.
Minimal retention
We retain personal data only as needed to deliver Promptla — not for unrelated analytics or secondary use.
Smart context matching
Promptla understands what the customer is asking — not just the keywords — and finds the best past answers and help articles to inform the draft.
Your team stays in the loop
You set the rules. Replies above your confidence threshold can send automatically; everything else waits for someone to approve, edit, or reject.
Confidence score rules
Auto-response threshold
82%Closed-loop delivery
Verified replies return through the same channel they arrived on — email today, with messaging and CRM connectors on the roadmap. No new tabs, no workflow friction.
Try it with your team
Apply for early access to connect your inbox, upload your help docs, and run your first approval workflow.